Learn English with Jennifer

Refund Policy

This policy explains refunds for lessons, courses and memberships bought on learnenglishwithjennifer.ezycourse.com. Effective November 2026.

1-on-1 lessons ($49 USD per 50-minute lesson)

Cancel or reschedule at least 12 hours before your lesson: no charge.
Less than 12 hours' notice, or more than 20 minutes late: the lesson is charged.
If Jennifer is more than 10 minutes late, you get a 50% refund for that lesson.
If Jennifer reschedules with less than 12 hours' notice, your next lesson is free.

Self-paced courses ($32 USD)

Full refund within 14 days of purchase, if you have completed less than 25% of the course.

Fluent Connections memberships

The founding group is free. Paid plans can be canceled anytime, with no refund for months already used.

Free products

The Everyday Minute, the Business English Cheat Sheet and the Fluent Connections founding group are free, so no refunds apply.

App purchases

Purchases made in the Learn English with Jennifer app through the Apple App Store or Google Play are refunded by Apple or Google under their own policies.

How to request a refund

Email [email protected] with your name and what you bought. Approved refunds go back to your original payment method.